| Order Status |
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| Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. |
| How do I change quantities or cancel an item in my order? |
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All cancellations or changes must be emailed to orders@balletmakers.com before 4:00PM EST on the current business day. Cancellation requests cannot be guaranteed. |
| How do I track my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order. A status of partially shipped is an indication that items may be on backorder and were canceled off of your order. |
| My order never arrived. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| An item is missing from my shipment. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| My product is missing parts. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| When will my backorder arrive? |
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All backordered items are cancelled. Every effort is made to ship orders complete. In the event that an item is on backorder, you will be notified and offered a substitute to your product. You will also be notified when the backordered item will be back in stock so that you can return to our online store to reorder. |
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